2024 Cisco agent call summary report

Cisco agent call summary report

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August undefined, 2024

WebAgent Call detail report; Call Type aban/answer report; UCCX Report - CSQ Rollover; CUIC 8.5(4) Daily Summary Report Doesnt Time Zone Adjust On Display; Reporting … WebFeb 16, 2024 · Symptom: UCCX 12.5 Voice CSQ Summary report does not show the Longest Call in Queue column in the snapshot view. This issue is documented by Cisco …

Cisco Unified CCX Report Description Guide, Release 11.5(1)

WebJan 23, 2024 · The following table lists the report types and the calls that they include: 1 Does not include outbound preview calls. Consult Transfer Consult transfer is reported in different ways in different reports. Consider the following call flow. Call Flow Example WebOct 9, 2024 · The Agent Summary Report contains a summary of agent activities, including call and agent state activities. Note The average talk time, maximum talk time, hold … rockwool hungary kft tapolca

Cisco Unified Contact Center Enterprise Reporting User Guide, …

WebCisco Call Manager, Avaya IPCC/IP Agent, Citrix. • Monitor WAN/LAN/MAN across the globe. Provide direct contact to carriers regarding T1, T3, DS3, OC3 circuits. WebSep 16, 2024 · Report Summary: This report has a report summary for all data. Agent Not Ready Detail Use this report to identify how agents spend their time when they are not handling contacts. Not Ready reason codes can be used for agents to identify this time by using numeric codes to identify Break, Training, or Follow up for example. rockwool hungary kft

Release Notes for Cisco Unified Contact Center Express Solution ...

Cisco Unified Contact Center Express Reporting User Guide, …

WebFeb 2, 2024 · This report allows administrators to view the originating and destination numbers, the date, and time that the call originated, the call duration in seconds, the call … WebApr 17, 2016 · 1) Live Data Reports available within CUIC Voice CSQ Summary report (Short and Long Term Average and Since Midnight view) in this case will auto refresh the information for abandoned calls within 3 seconds otter years to human yearsWebAug 6, 2024 · Last active non-Unified CCX extension that Unified Communications Manager assigned to the agent. This field is blank if there are no calls to or from the non-Unified … rockwool hydroponics lowe

"WebJan 23, 2024 · If there are agents included in the Agent Call Summary Report who do not belong to the CSQs in the Contact Service Queue Activity by CSQ, then the Agent Call … " - Cisco agent call summary report

Cisco agent call summary report

WebApr 10, 2024 · Agent Details The Agent Details report is used to display agent statistics. This report is available in Analyzer reports and in APS reports on Agent Desktop. Note The Sudden Disconnected Count field is currently not used and will not be populated. Report Path: Stock Reports > Historical Reports > Agent Reports Output Type: Table Webb. 1 record for the consult call b/w 2 agents with type =3 (internal) c. 1 record for the call b/w caller and agent2 with type =5 (transferred-in) 2. Historical Agent Detail report (Agent perspective): a. For agent: i. 1 record for call with caller (Inbound + transfer-out to indicate that this call was

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WebSep 9, 2024 · Multichannel Agent Summary Report Recent State History and Recent Call History Agents can now view their recent state and call history details in the Cisco Finesse gadgets. The following gadgets are available under the My History tab: Recent State History. Recent Call History. WebJun 4, 2014 · A summary of call results for all query rules for selected campaigns for selected half-hour intervals. A historical table by half-hour/daily report that shows the status (summary and percentage) of each campaign for the selected time period.

WebFeb 14, 2024 · Agent Call Summary: sp_agent_call_summary: Agent Detail: sp_agent_detail: Agent Login Logout Activity: sp_agent_log_activity: Agent Not Ready … Web•Lightweight access to reporting •Agent Reports •Agent •Agent Skill Group •Skill Group •Precision Queue •Today & To-Interval Statistics added for SG & PQ 31 Live Data for Unified CCX •Supervisor Reports •Team State •Team Summary •Voice CSQ Agent Detail •Voice CSQ Summary •Agent Outbound Team Summary •Chat Agent Statistics •Chat …

WebJun 21, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is … WebJun 21, 2024 · Agent Statistics Report . Agent Team Summary Report . Supervisor . Agent Outbound Team Summary Report . Chat Agent Statistics Report . Chat CSQ …

WebJan 20, 2014 · To access Unified Intelligence Center Live Data reports, the supervisor should be assigned an agent Unified CCX extension. Reporting users—User can access …

WebAgent reports indicate that this call leg is an outbound call for Agent1 and Inbound call for Agent2 as it is from the perspective of the agent who made/received the call but the … ottery education departmentWebFeb 21, 2024 · Agent Call Summary Report 1 Agent Detail Report 1 Agent Login Logout Activity Report 1 Agent Not Ready Reason Code Summary Report 1 Agent Outbound CCDR Report 1 Agent State Summary Report (by Agent) 1 Agent State Summary Report (by Interval) 1 Agent Summary Report 1 Agent Wrap-Up Data Detail Report 1 … ottery driving yardWebThe report shows the number of calls waiting in queue and longest call in queue. Top. Team Summary Report. Team Summary Report is accessed from Home tab of Cisco Finesse Desktop. The Team Summary Report presents the agent state and the reason code (where applicable). An agent can view details of all the agents in the team. Top. … rockwool ibbWebApr 13, 2016 · Unified Intelligence Center is a comprehensive, end-to-end reporting solution for Unified CCX. You can access Historical and Live Data reports. With Unified Intelligence Center, you can complete the following tasks: Generate and view reports. Filter data in the reports by setting parameters. View help for a report. ottery devon englandWebOct 18, 2024 · We use to different reports: - CSQ Agent Summary Report; - Agent Call Summary Report. What's the difference between the fields: Total Inbound ACD (Agent Call Summary Report) x Calls Handled (CSQ Agent Summary Repor). Because the total per agent is never the same. I'll need to explain to my team. Thank you in advance, Andreia. ottery devon mapWebJun 10, 2024 · Cisco Agent Desktop-email reports are no longer available on Unified Intelligence Center. Historical data of the Cisco Agent Desktop-email reports is available in the Unified CCX database. ... (For FAQ, see Agent Call Summary Report.) Agent Detail Report (For FAQ, see ... ottery estate agentsWebThe Email CSQ Summary Report presents the email activity summary of agents in a Contact Service Queue (CSQ). Charts None Fields The report includes a table that … otter yellow